All cancellation requests must be submitted in writing.
Unless different conditions are specified in the booking confirmation, the following standard cancellation policy applies:
| Cancellation Before Departure | Cancellation Charge |
|---|---|
| 45 days or more | 10% of total package price |
| 30–44 days | 30% of total package price |
| 15–29 days | 50% of total package price |
| 7–14 days | 75% of total package price |
| Less than 7 days or no-show | 100% of total package price |
- Certain services, including flights, special-event tickets, luxury hotels, cruises, and exclusive experiences, may be non-refundable or subject to stricter supplier policies.
- Where supplier cancellation conditions differ, these will be communicated before booking confirmation.
- Approved refunds will be processed through the original payment method where possible, generally within 14–30 business days, subject to supplier refund processing and applicable law.
- Refunds will be calculated according to the agreed cancellation conditions and any mandatory consumer protection requirements.
Questions?
If you have any questions, contact us at:
Phone: 02-25868668
Email: [email protected]