Travel Terms & Conditions

Out of the Ordinary

Effective date: __________

Welcome to IAB Holidays. We are committed to creating exceptional, carefully designed travel experiences. By confirming a booking with IAB Holidays, clients acknowledge that they have read and accept these terms and conditions.

1. Bookings

• All bookings are subject to availability at the time of confirmation.
• A booking is confirmed only after receipt of the required deposit or full payment and issuance of written confirmation by IAB Holidays.
• Clients are responsible for ensuring that all personal information provided — including names, passport details and travel dates — is accurate.
• Changes requested after confirmation may incur additional charges, subject to supplier conditions.

2. Prices and payments

• All prices are stated in the currency specified in the travel proposal.
• The package price includes only the services expressly listed under “Included services” in the confirmed itinerary.
• Unless otherwise stated, a deposit of 30% of the total package price is required to secure the booking.
• The balance must be paid at least 30 days before departure, unless other written payment terms are agreed.
• Bookings made within 30 days of departure may require full payment upon confirmation.
• Prices may change before confirmation due to availability, currency fluctuations, taxes or supplier adjustments.
• Bank transfer fees, payment processing charges and currency conversion costs are borne by the client unless otherwise agreed.

3. Cancellations and refunds

All cancellation requests must be submitted in writing. Unless different conditions are specified in the booking confirmation, the following standard schedule applies:

• Certain services — including flights, special-event tickets, luxury hotels, cruises and exclusive experiences — may be non-refundable or subject to stricter supplier policies.
• Where supplier cancellation conditions differ, these will be communicated before booking confirmation.
• Approved refunds will be processed through the original payment method where possible, generally within 14–30 business days, subject to supplier processing and applicable law.
• Refunds will be calculated according to the agreed cancellation conditions and any mandatory consumer protection requirements.

4. Changes and modifications

• IAB Holidays will make reasonable efforts to accommodate change requests for confirmed travel services.
• Changes to dates, accommodation, transport, activities or passenger details are subject to availability and may incur additional costs.
• Any material change to the confirmed itinerary initiated by IAB Holidays will be communicated as soon as reasonably possible.
• Where applicable law requires, clients will be offered suitable alternatives, a price adjustment, or cancellation and refund rights.

5. Travel documents and visas

• Travellers must hold valid passports, visas, entry permits and any other documents required for destinations and transit countries.
• Passport validity requirements vary by destination and nationality.
• IAB Holidays may provide general guidance or visa assistance on request; issuance remains solely at the discretion of the competent authorities.
• IAB Holidays is not responsible for visa refusals, denied boarding or entry due to insufficient documentation, unless caused by our failure to perform an expressly agreed service.
• Visa-related fees are non-refundable unless otherwise stated or required by law.

6. Travel insurance

We strongly recommend that all travellers purchase comprehensive insurance covering:

• trip cancellation and interruption;
• medical emergencies and hospitalisation;
• emergency evacuation and repatriation;
• loss, delay or damage to baggage;
• travel delays and missed connections.

Travel insurance is not included unless expressly listed among the package inclusions.

7. Accommodation and transport

• Hotels, room categories and transport services will be provided as specified in the confirmed itinerary.
• Hotel check-in and check-out times are subject to each property’s policies.
• Special requests — including connecting rooms, bedding preferences, dietary requirements and early check-in — are subject to availability unless expressly guaranteed.
• In exceptional circumstances, equivalent or higher-category accommodation may be offered, subject to applicable client rights.
• Transport schedules may change due to traffic, weather, operational needs or circumstances beyond reasonable control.

8. Itineraries and excursions

• IAB Holidays carefully designs itineraries to deliver the best possible travel experience.
• The order of visits and activities may change due to weather, local conditions, site closures or operational circumstances.
• Material changes will be communicated to clients whenever reasonably possible.
• Optional excursions, personal purchases and activities not expressly included in the package are at the traveller’s expense.

9. Group travel and minimum participation

• Some group departures require a minimum number of participants, as stated in the offer.
• If the minimum is not met, IAB Holidays may offer an alternative departure, a revised price subject to client acceptance, or cancellation with the refund required by applicable law.
• The minimum participation requirement and cancellation deadline for insufficient numbers will be communicated before confirmation.
• Group travellers must respect meeting times and the agreed schedule.

10. Health, safety and personal responsibility

• Travellers must inform IAB Holidays of mobility limitations, medical considerations, allergies or special assistance needs relevant to the booked services.
• Clients are encouraged to consult qualified health professionals regarding vaccinations, health precautions and fitness to travel.
• Clients must comply with local laws, safety instructions and reasonable directions from guides and suppliers.
• IAB Holidays reserves the right to take action in response to behaviour that seriously threatens the safety or enjoyment of other travellers, subject to applicable law.

11. Flights and airline policies

• Flights are governed by the fare conditions of the relevant airlines and applicable passenger-rights rules.
• Baggage allowances, seat selection, schedule changes and ticket modifications depend on airline policies.
• Clients must check their flight details and arrive at the airport within recommended check-in times.
• IAB Holidays will provide reasonable assistance in the event of disruption to flights booked as part of its services, in accordance with its contractual and legal obligations.

12. Force majeure and extraordinary circumstances

Events beyond reasonable control may include severe weather, natural disasters, political unrest, public-health emergencies, strikes, government restrictions and major transport disruptions.

In such circumstances, IAB Holidays will endeavour to provide appropriate assistance, alternatives or refunds in accordance with the booking contract and applicable law.

13. Liability and third-party suppliers

• IAB Holidays works with selected hotels, airlines, transport companies, guides and local suppliers.
• IAB Holidays is responsible for fulfilling its contractual obligations and those imposed by applicable travel and consumer-protection laws.
• IAB Holidays is not liable for losses caused exclusively by the traveller’s acts or by unavoidable extraordinary circumstances where the law permits such limitation.
• Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded.

14. Complaints and customer support

Client satisfaction is central to the IAB Holidays experience.

• Clients are encouraged to report any issues during the trip so our team can assist promptly.
• Formal complaints should, where reasonably possible, be submitted in writing within 14 days of the end of the trip.
• IAB Holidays will review complaints fairly and respond within a reasonable time.
• This notification period does not limit any legal rights or statutory time limits.

15. Privacy and personal data

IAB Holidays respects the confidentiality of client information.

Personal data is collected and used to manage bookings, organise travel, communicate with clients and for other legitimate purposes related to providing our services.

Information may be shared with relevant travel suppliers and authorities when necessary, in accordance with applicable data-protection laws.

16. Governing law and dispute resolution

These terms and conditions are governed by the laws of [Insert applicable jurisdiction], subject to mandatory consumer-protection rules.

Any dispute will first be addressed through good-faith discussion. If unresolved, it may be brought before the competent courts or applicable dispute-resolution bodies.

17. Acceptance of terms

By paying the required deposit or confirming a booking, clients acknowledge that they have received, read and accepted these terms and conditions, including any specific conditions communicated in their travel proposal.

IAB HOLIDAYS
Out of the Ordinary

Instagram: @iabholidays
Email: [email protected]
Website: www.iabholidays.com